Privacy Policy

To provide logistics services and respond to enquiries, we may handle information that you provide directly or that is generated when you use our website.

Please provide only the information needed for your enquiry or shipment.

We use customer information for legitimate business and logistics purposes, including:

• Processing and managing shipment details.
• Providing parcel tracking and shipment updates.
• Responding to questions and customer support requests.
• Maintaining website security and preventing misuse.
• Meeting applicable legal and record-keeping obligations.

Global Royal Logistics respects the confidentiality of customer information. We do not sell or rent customer personal information, and we do not disclose it to third parties for their own marketing purposes.

Access to customer information should be limited to authorised people who need it for legitimate business responsibilities. We take reasonable steps to prevent unauthorised access or disclosure.

Some information may need to be processed by providers that operate our website or support a shipment. Information may also be disclosed where required by law. Any such handling should be limited to what is necessary and permitted.

Information submitted through our website may be stored using our website database and hosting infrastructure. Access to that information depends on the security controls configured for those services.

We aim to use reasonable technical and organisational safeguards to protect information against unauthorised access, loss, alteration, or disclosure.

No website, online service, or electronic storage system can be guaranteed to be completely secure. Customers should avoid sending sensitive information that is not required for a logistics service.

Cookies and similar technologies may be used by a website or its service providers to support functionality, security, preferences, or website performance.

The cookies or technologies actually used depend on the features enabled on our website and the services connected to it. We do not claim to use analytics or advertising cookies unless those features are enabled.

You can review your browser settings to manage or block cookies. Blocking certain cookies may affect some website functions.

Our shipment tracking service allows users with a valid tracking number to view information about a parcel. The details displayed depend on the shipment record and the tracking features available.

Because tracking information can relate to a customer's shipment, please keep your tracking number secure and share it only with people you trust.

We recommend that tracking pages display only the shipment information necessary for their intended purpose. Contact us if you believe information about your shipment has been exposed or displayed incorrectly.

Depending on the laws that apply to you, you may have rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Object to or request restrictions on certain processing where applicable.
• Raise a concern about how your information is handled.

To make a privacy request, contact us using the details below. We may need to verify your identity before acting on a request. Some information may need to be retained where required by law or for legitimate record-keeping purposes.

Our website may rely on external technology providers for hosting, database storage, website delivery, or other technical functions. Those providers may process certain information as needed to provide their services.

Our website may also link to external websites. We do not control the privacy practices of independent websites, so we encourage you to review their privacy policies before providing them with personal information.

We do not sell customer information to these providers. Any processing or disclosure must have an appropriate operational or legal basis.

We may update this Privacy Policy when our website, services, or legal obligations change. When we make updates, we will publish the revised version on this page.

We encourage you to review this page periodically so that you remain informed about how customer information is handled.

Please review this policy before publishing it and update it whenever your actual data-handling practices change.

If you have questions about this Privacy Policy, want to make a privacy request, or believe your personal information has been handled incorrectly, please contact Global Royal Logistics.